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  • I’m Worried, My Student Hasn’t Returned My Calls

How parents can help

By Sean on January 17, 2014

Mother and daughter looking at computer together

Parents frequently ask, “what can I do to support my student?” or “what things should we be prepared for?†While every family is unique, we’ve observed some common themes over many years of living and working with new university students.

Before they leave for university

Parents can be supportive and trusting, encourage independence, and provide a safety net. Here are some recommendations:

  • Check out our guide for parents, guardians and family members.
  • Familiarize yourself with campus resources.
  • Ask your student to share important emails from the university.
  • Check UBC Student Services’ dates and deadlines page for significant dates.
  • Check our important dates page for significant residence and meal plan dates and deadlines.
  • Read your student’s residence contract.
Book recommendation!

Pick up a copy of Don’t Tell Me What To Do, Just Send Money—The Essential Parenting Guide to the College Years, by Helen Johnson and Christine Schelhas-Miller. It offers a clear, relatively current look at issues students and parents will face. If you only have time to read one book as your student starts university, make it this one.

While they’re away

It’s important to stay in communication

While it’s important to connect regularly, don’t wait by your laptop or phone to hear back. Students may want to know more about what’s going on at home and be less inclined to return your call or message and let you know what’s going on with them.

Consider making a communication plan to help set expectations.

Accept that you won’t know every detail of your student’s life

Remember that returning your call or text often will not be their first priority.

Show care and concern about their lives

Ask questions, but try not to invade their privacy. Often students want to let you know what is happening at their own pace.

Be prepared for “the phone callâ€

Often it comes just after midterms or near the end of first term. At that point, work is piling up, marks aren’t what they’d expected, they’re feeling overwhelmed and not as resilient as usual. They’re upset and, chances are, they’re going to call you.

But don’t panic. Remember that this is normal and, as much as you’d like to alleviate their stress, you cannot (and should not) fix their problems. They will rely on you to reassure them they can successfully work through the challenges.

Consider sending a care package

You can also purchase UCare gift packages—a sure sign of care, concern and support.

Visiting UBC?

If you think a brief visit would be beneficial, UBC offers hotel rooms and suites right here on campus.

When they visit home

Anticipating challenges

The dynamic when your student returns home, during any breaks or at the end of the academic year, may be more challenging now that your student has spent time experiencing life on their own.

For several months they’ve been concerned with only their daily routine—not the family’s. Sometimes they come home with a new outlook and new expectations for family members. It’s a transitional time for everyone.

Ways to support a positive dynamic

Stock up on favourite foods for your visiting student—and have plenty of laundry detergent on hand! Even though student life might be going well, be careful about romanticizing about university life as the best years of one’s life. For a student who may be struggling with exams, papers and career worries, this may not provide the intended comfort or reassurance.

Posted in Parents | Tagged ubc housing, ubc parents, ubc residence

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  • Getting Started
    â–¼
    • Prospective Students
      â–¼
      • Gender Diverse Students
        â–¼
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        • Information Privacy
    • Returning Students
    • Graduate Students
    • New Residents
      â–¼
      • Winter Session Residence Guide
      • Year Round Residence Guide
    • Parents, Guardians and Families
    • Important Dates
  • Residences & Rooms
    â–¼
    • Residences
      â–¼
      • Acadia Park
      • Brock Commons
      • Exchange
      • Fairview Crescent
      • Fraser Hall
      • Graduate Colleges
      • Iona House
      • Marine Drive
      • Orchard Commons
      • Place Vanier
      • Ponderosa Commons
      • Ritsumeikan-UBC House
      • tÉ™ Å¡xÊ·hÉ™lelÉ™mÌ“s tÉ™ k̓ʷaƛ̓kʷəʔaʔɬ
      • Thunderbird
      • Totem Park
      • Walter Gage
    • Rooms & Suites
      â–¼
      • Shared Room
      • Connected Single Room
      • Single Traditional Room
      • Six Bedroom Suite
      • Four Bedroom Suite
      • Three Bedroom Suite
      • Two Bedroom Suite
      • One Bedroom Suite
      • Studio Suite
      • Nano Suite
      • Townhouse
      • Student Families
      • Accessible Rooms and Suites
    • Residence Virtual Tours
    • Residence Map
    • Indigenous Names
      â–¼
      • Musqueam Names at tÉ™ Å¡xÊ·hÉ™lelÉ™mÌ“s tÉ™ k̓ʷaƛ̓kʷəʔaʔɬ
      • Indigenous Names at Totem Park
      • Musqueam Plants
    • Residence Projects
      â–¼
      • Lower Mall Precinct Project
      • Thunderbird residence repairs
  • Applications
    â–¼
    • Essential Application Facts
    • Important Dates
    • How To Apply
      â–¼
      • Application Forms
      • I’ve applied. Now what?
    • Fees & Payments
      â–¼
      • Acadia Park Fees
      • Brock Commons Fees
      • Exchange Fees
      • Fairview Crescent Fees
      • Fraser Hall Fees
      • Green College Fees
      • Iona House Fees
      • Marine Drive Fees
      • Orchard Commons Fees
      • Place Vanier Fees
      • Ponderosa Commons Fees
      • Ritsumeikan-UBC House Fees
      • St. John’s College Fees
      • tÉ™ Å¡xÊ·hÉ™lelÉ™mÌ“s tÉ™ k̓ʷaƛ̓kʷəʔaʔɬ Fees
      • Thunderbird Fees
      • Totem Park Fees
      • Walter Gage Fees
      • Summer Residence Fees
      • Early Arrival and Extension Fees
    • Eligibility
    • How We Assign Rooms
      â–¼
      • Who Gets Priority
      • Roommate Assignments
      • Waitlists
    • Residence Contracts
    • Cancellations
    • Refunds
    • Subletting
    • Designated Roommates
  • Dining
    â–¼
    • Meal Plans
      â–¼
      • Orchard Commons, Place Vanier & Totem Park
      • Suite-Style Residences
    • Where To Eat On Campus
  • Residence Life
    â–¼
    • Moving In
      â–¼
      • Before You Leave Home
      • What Should I Pack?
      • Move In Day
        â–¼
        • Check-in: Flag Pole Plaza
        • Check-in: Life Sciences Centre
        • Check-in: Fairview Crescent
        • Check-in: Residence Front Desks
      • Additional Move In Days
      • Designated Movers
      • UBC Mindful Market
      • Move In Day Volunteer Registration
      • Switches & Transfers
    • Meet the Team
    • Community Living
      â–¼
      • Rights and Responsibilities
      • Living With Roommates
      • Unit Inspections
      • Residence Property Boundaries
    • Residence Standards
    • Health & Safety
      â–¼
      • Safety & Security
      • Health & Wellness
      • Counsellor in Residence
      • Fitness in Residence
      • Renter’s Insurance
      • Emergency Preparedness
      • COVID-19 Residence Rules
    • Services & Amenities
      â–¼
      • Bed & Bath Linens
      • Laundry
      • Residence Parking
      • Sustainability Features
    • Get Involved
      â–¼
      • Residence Programs
      • Professor in Residence
      • Grad Student Programs
      • Student Housing Experience Survey
      • Live Green: Climate Action for Student Residents
        â–¼
        • Residence Sustainability Enhancement Fund
    • Work in Residence Life
      â–¼
      • Student Stories
      • Frequently Asked Questions
    • Events
    • Student Family Resources
      â–¼
      • Moving In & Out of Acadia Park
      • Get Involved at Acadia Park
    • Winter Break Residence Closure
      â–¼
      • Holidays in residence guide
      • Holidays in residence self-care guide
    • Moving Out
      â–¼
      • Cleaning and departure checklists
      • Move Out Weekend
    • Residence Life Blog
  • Other Housing
    â–¼
    • Living Off Campus
    • More Campus Housing
    • Visitor Housing
    • Commuter Student Hostel

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