Solving Problems

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When things don’t go as expected

Residence is a community of residents and staff from diverse backgrounds and cultures. Not everyone views, hears, understands or experiences things the same way. Despite best efforts and intentions, misunderstandings, conflicts, disagreements and unmet expectations can occur. When this happens, if your efforts to resolve the issue(s) with the person(s) involved have not been successful, it may be helpful to ask a Student Housing staff member for advice, assistance, intervention, or a review.

Although not a comprehensive list, here are the first people residents should speak to about their concerns. If you are not sure where or how to contact these staff or offices, please check our Contact Us page or ask at your Front Desk. If you are not a resident, please contact our Associate Directors, Residence Life for assistance. The Front Desk and Residence Life Manager offices are in the Commonsblock of each residence community. Residence Life Assistant Director offices are in the Student Housing Main Office. Residence Staff and Council are here to help! Learn more about what they do.

Who to reach out to

Here’s a list of who to reach out to when things don’t go as expected.

Conduct that appears to contravene the Residence Contract

  1. Residence Advisor
  2. Residence Life Manager

Conflict with your roommate/neighbour; disruptive conduct by another person

  1. Residence Advisor
  2. Residence Life Manager

Harassing conduct by another person

  1. Residence Life Manager
  2. Associate Directors, Residence Life

Safety, security, wellbeing of yourself or others

Front Desk services or staff

  1. Residence Front Desk Services Co-ordinator (office is located at the Front Desk)
  2. Associate Director Residence Life – Operations and Service Development (office is located in the Student Housing Main Office)

Maintenance and Facilities services or staff

  1. Building Services Manager or Residence Life Manager
  2. Associate Directors, Residence Life

Residence Life events or staff

  1. Residence Life Manager
  2. Associate Directors, Residence Life

Residence Council events or members

  1. Residence President
  2. Residence Life Manager or the President of the UBC Residence Hall Association

Residence room assignment problems after move-in

  1. Residence Life Manager
  2. Associate Director Residence Life – Residence Admissions & Administration

Residence dining room / mini-mart service or staff

  1. Manager, Residence Dining Room (office is located in each Dining Room)
  2. Associate Director — Residence Dining and Mini Marts

Additional campus resources for advice and assistance

Depending on your concern(s) you may also be referred to, or seek advice and assistance from UBC/AMS service or resource offices outside of Student Housing: