UBC Student Housing Response to COVID-19

Visit UBC’s Travelling to Canada During COVID-19 webpage for details and updates.

Once travellers receive a negative result on their arrival test, they can leave their government-approved hotel, take a connecting flight if required, and complete the remainder of their mandatory 14-day self-isolation. If you are planning to complete your self-isolation stay at UBC, you can find details about our UBC Self-Isolation Package here. Please make your reservation as soon as possible.

Travellers who test positive for COVID-19 will be relocated to a designated quarantine facility.

Visit UBC’s Travelling to Canada During COVID-19 webpage for details and updates.

Visit our Travelling to Canada During COVID-19 webpage for details and updates.

New rules are in effect in all Student Residences managed by UBC Student Housing to help maintain the health and safety of yourself and others in the residence community. Compliance is mandatory; failure to follow the stated rules may result in residence standards action and/or termination of your residence contract and eviction from residence. Full details along with the rules themselves can be found here.

If you are feeling ill, are experiencing symptoms of COVID-19 (such as fever, dry cough, difficulty breathing, or lack of taste or smell), or think you may have come into contact with someone with COVID-19, follow these steps:

1. Stay home.
2. Check your symptoms.
3. Use this self-assessment tool to determine your next steps (be that visiting a clinic, testing facility, emergency department, etc). Testing is recommended for anyone with cold-, flu- or COVID-19-like symptoms – even mild ones.
4. Need to be tested for COVID-19? Learn more about the process here. Testing is available at the locations indicated on the British Columbia COVID-19 Collection Centres webpage.
5. Self-isolate until your test results come back. If you require food, medication, or have other needs while isolating, contact your Residence Life Manager to alert us of your situation, and we will outline supports for you.
6. If you test positive, public health will get in touch and give you instructions on how to self-isolate.

Visit the BC Centre for Disease Control website for the most up-to-date information about COVID-19, and contact your Residence Life Manager to alert us of your situation, and we will outline supports for you.

Additional details and resources can be found on our Covid-19 Residence Rules webpage here.

Yes! We’ve got a UBC Self-Isolation Website packed with information for you! UBC offers self-isolation packages (accommodation and meals) for all students travelling to UBC from outside Canada. Packages include accommodation in a student residence for a maximum of 14 days, and three meals a day.

Students moving into a shared unit (any space that shares a washroom and/or kitchen with another student) in a residence managed by UBC Student Housing, must self-isolate for 2 weeks in a different, private space before moving in to their shared unit space.

A number of self-contained suites have been set aside for residents in the event of illness that may require self-isolation/quarantine support. If this occurs, we will work closely with Vancouver Coastal Health to ensure all safety precautions are taken for ill individuals and other residents. Student residents who are ill are asked to contact their Residence Life Manager for more information.

In the event of a confirmed case, information would be provided to the public by the relevant health agency, according to their protocols. Typically, contacts of confirmed cases would be contacted by public health to discuss precautions.

We will continue to provide the services and amenities that align with guidance from health authorities, and help create a healthy, safer and supportive community environment. Key adjustments may include:

• Communal/common spaces may be temporarily closed or have seating removed. This includes fitness, music, study and meeting rooms, along with outdoor recreation spaces.
• Larger community building events and activities will not take place, including team sport activities, musicals and more.
• There may be limited opportunities and support for building communities.
• Residence dining will be modified to mandate physical distancing.

Keep in mind that we may have to adjust our services and amenities on an ongoing basis, often on short notice, to align with public health authorities. Please also be aware that Student Housing is recommending but not enforcing physical distancing. As Vancouver Coastal Health reminds us, they “are recommending physical distancing as one of the ways to help reduce the spread of COVID-19. At this time, there are no public health orders enforcing physical distancing.”

• Residence staff trained to refer residents with cold or flu-like symptoms to HealthLink BC at 8-1-1, Student Health Services or their own health care professional.
• Limited number of self-isolation units set aside for residents who are not local and have been directed by their health professional to self-isolate.
• Additional signage in community and public washrooms and throughout residence buildings reminding residents, staff and visitors to wash their hands. View all our SHCS Covid-19 signs, posters and decals to date.
• Elevator protocols have been adjusted and guidelines have been posted.
• Hand sanitizer dispensers in each Commonsblock and the residence dining rooms.
• Enhanced cleaning and sanitizing.
• Fitness, music, study, meeting rooms as well as common spaces are either closed or have had seating removed.
• Outdoor recreational areas are closed. Some outdoor courtyard spaces remain open, but with the reminder to maintain physical distancing.

The advice from health agencies is:

• Wash your hands frequently for at least 20 seconds using soap and water.
• If a sink is not available, 60-90% alcohol-based hand rubs (hand sanitizer) can be used to clean hands if they are not visibly soiled. If they are visibly soiled, you can use an alcohol-based disposable hand wipe to remove the dirt and then use an alcohol-based hand rub.
• Do not touch your eyes/nose/mouth with unwashed hands.
• When you sneeze or cough, cover your mouth and nose with a disposable tissue or the crease of your elbow, and then wash your hands.
• Consider wearing a cloth or non-medical mask, as per advice from the BCCDC, in situations where you cannot keep a safe distance from others for an extended period of time, such as when you are on transit, getting a haircut or visiting someone indoors.
• Stay home when you are ill to avoid spreading the illness to others.
• Avoid close contact with people who are sick with an infection.
• If you are ill, have symptoms of flu like a fever or cough, you should stay home.

Student Housing is taking measures that align with guidance from health authorities and help create a healthy, safer and supportive community environment, noting that it takes everyone in the community to accomplish this goal. Please appreciate that in a pandemic situation no one can ensure safety from sickness.

Yes, here is a copy of our SHCS Residence Commonsblocks COVID-19 Safety Plan.

You can find basic information about moving into UBC Student Housing here. Information about your actual Move-in Day is here (don’t miss the video that walks you through the move-in process). All incoming January 2021 Winter Session Term 2 residents will receive two emails with important information about moving in, including adjustments we are making in response to COVID-19. The first email will be deployed in early December. The second email will be deployed in late December.

If you would like to discuss a payment plan, our Assignments team is here to help. Please see the list of emails below and contact the one most appropriate for your residence area.

• Winter Session Residence: information@housing.ubc.ca
• Year Round Residence: yearround@housing.ubc.ca
• Student Family Housing: family@housing.ubc.ca

If you’re facing financial hardship or have questions around your finances, speak to an Enrolment Service Advisor.

Student Housing offers over 5,000 Year Round Residence spaces in 8 different residence communities that feature a wide variety of room types and suite/studio configurations. Annual contracts began May 1, 2021. If you don’t require 12-months of housing, you may be able to sublet to another eligible UBC student. If you are interested in this type of accommodation, we recommend that you apply immediately.

If you receive a contract offer and decide not to accept it and request an alternate move-in date, we will maintain your position on our waitlist upon request. Please note, however, that demand for student housing remains high and continues to exceed our housing supply. As a result, we cannot guarantee you will receive another offer by your requested start date and it may be challenging for you to secure student housing. If you wish to change your move in date, please email us at yearround@housing.ubc.ca.

• Student Services UBC Vancouver or Student Services UBC Okanagan sites.
• UBC’S Coronavirus (COVID-19) website.
• UBC Okanagan Coronavirus (COVID-19) webpage, for campus-specific information.
• UBC’s COVID-19 Resources page for links to additional FAQs and information on other UBC sites.
• UBC’s COVID-19 Prevention page for general Q&As about COVID-19 — including how to protect yourself.
• Where applicable, your respective Faculty website.
• Self-isolation accommodation options at UBC.

You are required to wear a non-medical mask in shared indoor spaces such as lobbies, hallways, corridors, stairwells, elevators, laundry rooms, study and meeting spaces, lounges, common kitchens, fitness rooms (except in Orchard Commons), games rooms, and in the residence dining servery area.

1. In your private residence unit (also includes shared apartments, townhouses and connected single rooms).
2. When you are the sole occupant of an enclosed room on residence property.
3. One or more of the additional exemptions. See COVID-19 Residence Rules #11 “Exceptions to Mask Wearing Requirements” for guidance.

No. If you are a UBC Student Housing resident, you are not required to wear a mask in your private residence unit (also includes shared apartments, townhouses and connected single rooms).

See COVID-19 Residence Rules #8 “Hosting Guests” for guidance. If your roommate(s) prefers that you host guests in your private room only, then your guests would wear their mask until they are inside your room.

Employees of UBC Student Housing and Community Services, guest speakers and other third-party service providers are not governed by these COVID-19 residence rules but are governed by a different sets of COVID-19 Rules which are compliant with the guidelines of Public Health Authorities and may differ from those that apply to residents. By example, staff working in offices or behind plexiglass at the Front Desk are in a private workspace, and able to physically distance. They may choose to not wear a mask so they can speak clearly to those they’re helping – in person and on the phone. When their work takes them outside their office or the Front Desk, they will typically put on a mask.

First, please review COVID-19 Residence Rules #11 “Exceptions to Mask Wearing Requirements” for guidance. If you still have question, contact your Residence Life Manager.

As defined by the BC Centre for Disease Control, physical distancing means limiting close contact with others by keeping two meters (six feet) away from one another. While living in residence, it is important that you take care to maintain physical distance with those who are outside of your core bubble.

Since residence is your home away from home, we know that you may choose to establish a core bubble while living in residence this year. A core bubble includes members of your immediate household or 1 or 2 others if you live alone. Learn more about core bubbles.

Because our communities in residence are much larger than a typical household, it is very important to consider who in residence might be part of your core bubble. Think carefully about who are the few people that you are likely to come in closest contact with while living in residence. Examples may include your assigned roommate, someone who you are in a romantic relationship with, or a very close friend.

Yes, it possible to be social with others outside of your bubble. Under the current Public Health Order, ways to be social with others outside of your core bubble can include talking on the phone and having a video chat with friends or loved ones.

If you have received an offer, before you accept, we also want you to understand that, in light of the ever changing dynamics of COVID-19, it is not possible to offer you a “typical” residence experience. We ask that you adjust your expectations so that you can make an informed choice. We will continue to provide the services and amenities that align with guidance from health authorities, to help create a healthy, supportive and safe community environment, noting that it takes everyone in the community to accomplish this goal.

Please ensure you are familiar with our current COVID-19 Residence Rules (subject to frequent change) as you consider your residence offer.

Key adjustments include:

• Our traditional residence Houses will be closed, reducing the first year community by 3,000 students. Only single rooms will be available.
• Communal/common spaces may be temporarily closed or have seating removed. This includes fitness, music, study and meeting rooms, along with outdoor recreation spaces.
• Larger, in-person community events and activities will not take place, including team sport activities, musicals and more.
• There will be a reduced number of residents overall, and reduced opportunities for building communities.
• The Residence Meal Plan will be modified: less selection of food and physical distancing protocols mandated in the dining room.

Keep in mind that we may have to adjust our services and amenities on an ongoing basis, often on short notice, to align with the recommendations of public health authorities. Please also be aware that Student Housing is recommending but not enforcing physical distancing. As Vancouver Coastal Health reminds us, public health authorities “are recommending physical distancing as one of the ways to help reduce the spread of COVID-19. At this time, there are no public health orders enforcing physical distancing.

Please find additional details and FAQs above.

If you have received an offer, before you accept, we also want you to understand that, in light of the ever changing dynamics of COVID-19, it is not possible to offer you a “typical” residence experience. We ask that you adjust your expectations so that you can make an informed choice. We will continue to provide the services and amenities that align with guidance from health authorities, to help create a healthy, supportive and safe community environment, noting that it takes everyone in the community to accomplish this goal.

Key adjustments may include closing common spaces such as fitness, music and study rooms, or canceling in-person community building events and activities.

Please ensure you are familiar with our current COVID-19 Residence Rules (subject to frequent change) as you consider your residence offer.

Keep in mind that we may have to adjust our services and amenities on an ongoing basis, often on short notice, to align with the recommendations of public health authorities. Please also be aware that Student Housing is recommending but not enforcing physical distancing. As Vancouver Coastal Health reminds us, public health authorities “are recommending physical distancing as one of the ways to help reduce the spread of COVID-19. At this time, there are no public health orders enforcing physical distancing.

Please find additional details and FAQs above.

If you have accepted an offer for a first year residence and would now like to cancel your contract (whether or not you have moved in), please submit a cancellation request online.

If you have already moved in: If you submit a cancellation request and move out on or before March 31, we will waive the cancellation fees; you will be charged residence fees until the day you move your belongings and check out of residence.

If you have not moved in: If you submit a cancellation request on or before March 31, we will waive the cancellation fees; you will be charged residence fees up to the date we receive your online cancellation request.

If you cancel and/or move out after 1: Whether you have moved in or not, if you submit a cancellation request or simply move out on or after April 1, you will be charged residence fees until the end of your contract (April 30, 2021).

If you had an accepted offer through the Residence Allocation Process, and no longer would like to be considered for a possible Term 2 Winter Session offer, please go online and submit a cancellation request. Your $250 deposit will be refunded to you.

If you have already moved in: If you submit a cancellation request and move out on or before March 31, we will waive the cancellation fees; you will be charged residence fees until the day you move your belongings and check out of residence.

If you have not moved in: If you submit a cancellation request on or before March 31, we will waive the cancellation fees; you will be charged residence fees up to the date we receive your online cancellation request.

If you cancel and/or move out after 1: Whether you have moved in or not, if you submit a cancellation request or simply move out on or after April 1, you will be charged residence fees until the end of your contract (April 30, 2021).

Now that classes in Term 2 (Winter) will be mostly online, we know you may be interested in or required to adjust your accommodation plans. As such, we’ve modified several policies:

• Typical cancellation policies will apply for cancellation requests submitted after September 30, 2020.  For more information about cancellations and refunds visit this page. 
• We have extended the typical summer subletting policy/procedure into Term 2. 

Waitlisted YRH applicants who cancel their application (or do not accept their residence offer) are not eligible for a refund of their $50 application fee. For more information about cancellations and refunds visit this page.

Residence application fees continue to be non-refundable because UBC is still offering student housing for upper year students. We are anticipating that a number of upper year students will continue to seek housing on campus for the fall term. As a result, we will be continuing to send residence offers for September, and our typical refund policy with respect to application fees will stand.

Exception: Residence application fees for First Year Residence (Winter Session) will be refunded only if we are unable to open First Year Residence by Jan 2021.

Winter Session Residence

If you cancel your application, you will not maintain your place on the waitlist. Please contact us if you are only interested in a Term 2 offer. Please update your Winter Session application to preference only the residence areas and room types you will accept if offered.

Year Round Residence

If you cancel your application, you will not maintain your place on the waitlist. You are able to go online and adjust your preferred occupancy date.

Winter Session Residence

Typically not. Please update your Winter Session application to preference only the residence areas and room types you will accept if offered.

Year Round Residence

Typically not. Please contact yearround@housing.ubc.ca for more information.

There are many third party storage/moving companies located in Vancouver that can support you with the removal and storage of belongings that remain in your residence room. Some of these companies include:

• Alluster Storage
• Second Closet

Once you have secured a service to remove your belongings, you can complete a designated move-out form. This form allows you to note the contact information of a friend who can meet the storage/moving provider at your designated pick-up time and accompany them to your residence room. By completing and submitting this form, your residence front desk will grant your friend temporary access to your unit at the time of your move.

Please remember to return your keys once you have fully moved out of your residence room. If you are planning to mail your keys back to your respective residence front desk, the mailing address can be found on our Contact Us web page.

If you are unable to find someone to meet a third party mover or have additional questions regarding how to fully check out of residence, please contact your Residence Life Manager.

If you are a UBC Student and meet all eligibility factors, you may be able to sublet a space from a Year Round Housing resident. If you accepted a Year Round Housing contract, you may be able to sublet your space to another eligible UBC student. Find subletting guidelines, resources, required application form for authorization, and access to the UBC Sublet Forum on our subletting webpage.

Due to classes being mostly online during Term 1 (Fall) and Term 2 (Winter), we have extended the typical summer subletting policy/procedure to the end of April, 2021 (Date TBA).

Students will be required to be enrolled in at least 9 credits each term (in-person or online) to maintain their eligibility for student housing.

You can submit a cancellation online at any point in time. However, to be exempted from normal cancellation fees and to receive a pro-rated refund, you must cancel by September 30, 2020and your residence room must be vacated by December 23, 2020.

The sublet agreement is between you and your sublessee. Depending on the agreement you have in place with your sublessee, you may choose to discuss a contract termination arrangement.

Students who continue to seek on campus accommodation may be eligible for Winter Session Housing or sublet from another student living in residence. Please note, this year our typical subletting policy/procedure will be extended into Term 2. More information will be provided in the near future on our website.