Self-Quarantine Accommodation Guide For Travellers

Welcome to Walter Gage and your complimentary 14-day self-isolation package! We’re glad to have you here, and we’ll do everything we can to make your stay with us as enjoyable as possible. We know you’ve just arrived in Canada, and might have questions about your quarantine and accommodation. This document explains our expectations, provides information about amenities, and includes health and wellbeing resources. Please read it very carefully and contact the Front Desk if you have questions – we’re here to help!

Mandatory Quarantine
The Government of Canada has put in place emergency measures to slow the introduction and spread of COVID-19 in Canada. All travellers arriving in Canada from abroad MUST quarantine for 14 days, provide contact information and monitor themselves for symptoms. Please be sure to comply with all government regulations, and keep in mind that, as per the regulations:
– You may not leave your place of quarantine unless it is to seek medical attention.
– You may not have any guests even if you are outside and stay two metres apart from them.

Contact Front Desk (open 24 hours) if you have any question 
E-mail: reservations@housing.ubc.ca
Tel: 604.822.1000 (Please note that after 6:00pm it may state that we are closed, please stay on the line until it provides you with the option to talk to a staff member.)

On this page:
Self-Quarantine Rules
Pre-Arrival Information
Meal Plans and Food
Room Amenities and Services
Health and Wellbeing
FAQs

Self-Quarantine Rules

Full details as to what is required from the Government of Canada for your quarantine can be found here. Federal health authorities will call you from 1-888-336-7735 to verify your compliance during your 14-day quarantine.

  • You are not permitted to socialize in person during your 14-day quarantine period or have guests. Common areas, including laundry facilities, lounges, study areas, and kitchens are closed.
  • If you are required to leave your room wear a suitable non-medical mask or face covering if a distance of 2 metres from others residing in your place of quarantine cannot be maintained.
  • You must monitor your health for 14 days. Contact your local public health authority and follow their instructions if you start experiencing any symptoms of COVID-19 (cough, shortness of breath, a fever equal to or greater than 38°C, or signs of fever e.g. shivering, flushed skin, or excessive sweating). Use this self-assessment tool to determine next steps and please let the Front Desk staff know you are feeling ill.
  • In case of a fire alarm, wear a mask and exit the building at the closest designated exit, keeping in mind physical distancing when exiting and returning to the building. In the event of an emergency, such as difficulty breathing, please contact 911 and then, if possible, Campus Security at 604-822-2222.
  • Our facilities are non-smoking. Smoking indoors and on balconies is prohibited. Violators of this policy will be fined $250.

Pre-Arrival Information

Where to go
Walter Gage Front Desk
6002 Walter Gage Road
Vancouver, B.C. V6T 1Z1

What’s in your unit?
You have reserved a private isolation unit in a one bedroom suite with a single bed, unequipped kitchen, and a private bathroom with shower at Walter Gage. Fridge and kettle will be provided. Furnishings include: twin XL bed, desk, chair, dresser, and wardrobe. Two sets of linens, towels, soap and toilet paper will also be provided. Buildings are equipped with elevators and wireless internet.

Arrival Safety Precautions
Wear a mask at check-in
Remain 2M (6Ft) apart at all times
Elevators have limited capacity

Review additional informtion for UBC students travelling to Canada during COVID-19 here.

Meal Plans and Food

It’s critical to eat well while in self-isolation to maintain both your physical and mental health. The information below will help you understand more about your included complimentary meal plan, provide resources for supplementing your meal plan, as well as other helpful tips and resources.

Did you know? Vancouver tap water ranks among the best in the world. It is 100% safe to drink, straight from the tap. Learn more about why UBC Drinks Tap Water and Why You Should Drink More Tap Water.

Your Self-Isolation Meal Plan | Complimentary

Your self-isolation package includes 3 meals per day (breakfast, lunch and dinner) supplied by Scholar’s Catering, a division of UBC Food Services.

  • Your meals align with your pre-selected meal plan type (carnivore, pescatarian or vegetarian).
  • All three meals will be delivered daily at once between 3pm-5pm (dinner for that day, breakfast and lunch for the next day), and will include a paper craft bag of the 3 meals including beverages.
  • All meals will be delivered cold to give you the flexibility to eat whenever you want, and to enhance food safety.
  • Your complimentary Welcome Kit also includes food items to help you bridge the gap between your arrival time and first meal delivery.

Got questions about your meal plan?  Call 604-822-2018 (8:30am–4:30pm / M–F) or email scholars.catering@ubc.ca

DAILY MENU

Continental Breakfast
Yogurt Parfait or Overnight Oats or Pudding
Fresh Baked Muffin
Granola Bar
Fresh Whole Fruit
Beverage

Chilled Lunch
Choice of Carnivore or Pescatarian or Vegan
Fresh Made Sandwich
Chefs Choice Side Salad & Dressing
Cookie or Dessert Bar
Beverage

Dinner
Choice of Carnivore or Pescatarian or Vegetarian
Fresh Made Meal
Chefs Choice Side Salad & Dressing
Cookie or Dessert Bar
Beverage

More Food and Beverage Options | Charges Apply

Scholar’s Snack Pack | $20
As assortment of snacks including potato chips, popcorn, snack bags, bottled beverages and tea bags. Please let the front desk know if you would like to add the snack package to your account.

Food Delivery Apps, Meal Kit and Grocery Deliveries
You’ll be well-fed with your meal plan, but if you want mix things up here’s a list of recommended external food delivery, and links meal kit reviews, comparisons and discounts. Please direct the food service provider to the front desk, and we will deliver the food directly to your room. We will call your room to let you know your food has arrived. Do not open your door when items are being delivered. Please note there may be a delay between when the food is delivered and when it arrives at your room.

Food Delivery Apps: Skip the Dishes, Uber Eats, Door Dash, Fantuan, Yogi’s Kitchen. Please consider ordering food from nearby locations to reduce the sustainability impact of having meals delivered to campus.

Grocery Delivery: Save-On-Foods (Select “Vancouver” and “UBC” when ordering. We recommend you order a week or two in advance of your preferred delivered date.), Stongs, Spud.

Meal Kit Delivery (if your kitchen is sufficiently equipped): Chef’s Plate, Fresh Prep, Hello Fresh, Good Food

Room Amenities and Services

Mail and Parcels
Mail and parcels can be delivered to the front desk and then distributed to guest rooms the following day. Please send your mail and deliveries to:
Your Name / Room Number
C/O Conferences and Accommodations at UBC
6002 Walter Gage Road, Vancouver, B.C. V6T 1Z1

Other Deliveries (i.e. Food)
Please direct all other delivery providers to the front desk. We will accept and  hand deliver the food directly to your room. We will call your room to advise when your deliveries have been arrived. Please do not open your door when items are being delivered.

Garbage
Garbage bags have been supplied. Please place all food or other garbage in the bags provided. To have garbage removed from your room:

  1. Place small garbage bags into a large garbage bag & tie the bag shut.
  2. Place the tied bag outside your guest room door before 1 pm on your designated pick up day.

Housekeeping/Amenities/Cleaning
Housekeeping services will not be provided during your stay. Staff, including Housekeeping, are not permitted to enter your guest room for the duration of your stay for safety reasons. Two sets of linens and bath towels are provided upon arrival. Toilet Paper and soap are provided, but guests should bring personal toiletries. Buildings undergo daily cleaning of high touchpoint areas such as elevators and doors. If you require additional amenities such as towels, linens, toilet paper, cleaning supplies, or garbage can liners, please call the front desk and these will be left outside your guest room door. We will call your room to advise when they have been delivered. Please do not open your door when items are being delivered.

Laundry
During your time in quarantine, you will not be able to leave your room or suite, and so you will not have access to a laundry room. All shared spaces in the building are closed, and this include the laundry rooms. If you need to do some washing, you may hand wash your clothing using your washroom or kitchen sink.

Internet/Wifi
Students access by connecting to UBC SECURE and enter their CWL credentials. Non-students connect to UBC VISITOR, scroll through the terms and conditions and click connect.

Emergency Procedures
In the event of an emergency—fire drill or a building evacuation—please make sure you wear a face covering, and exit the building using the stairwell closest to your room. Please remember to maintain physical distancing (at least 2 meters apart). During building evacuations, we ask that you meet outside of your building and continue to physically distance. A member of our front desk team will be there to help answer questions or navigate the evacuation.

Emergency Contacts
In the event of an emergency, such as difficulty breathing, please contact 911 and then, if possible, Campus Security at 604-822-2222.

Health and Wellbeing

COVID-19 Symptoms

If you start experiencing any symptoms of COVID-19 (cough, shortness of breath, a fever equal to or greater than 38°C, or signs of fever e.g. shivering, flushed skin, or excessive sweating). Use this self-assessment tool to determine next steps and please let the Front Desk staff know you are feeling ill. After doing the self-assessment tool, if you still have questions, contact your healthcare provider or call 8-1-1 for guidance. If the symptoms are severe such as shortness of breath (e.g. struggling to breathe or speak in single words) or chest pain, call 9-1-1 or go to the nearest Emergency Department.

UBC Health and Wellbeing Services

UBC Student Health Service
Virtual appointments can be arranged with a doctor, nurse or other medical professional.
Website | Phone: 604 822–7011 | 8am to 4pm (M–F)

UBC Counselling Services
If you’re feeling persistently stressed, anxious, or sad, you can book a virtual appointment with a wellness advisor or counsellor.
Website | Phone: 604 822–3811 | Mon, Tue, Wed, Fri: 8:30–3:30; Thu: 10–3:30A

24/7 Support (Empower Me)
Receive personal counselling and life coaching in multiple languages through Empower Me by phone, video-counselling, or e-counselling. Empower Me is 24/7 and free for all UBC students anywhere in North America. Website

24/7 Support (Here2Talk)
Get started with free, 24/7 single-session counselling by phone or online chat for all UBC students, no matter where you are in the world. Website

Physical Activity Supports

Physical activity is an important component to your wellbeing, especially while you are in self-quarantine. Although you are not permitted to leave your room, you can take advantage of recommended physical apps like Class Pass Go and others here in your own space. UBC Athletics and Recreation also offers useful get active at home resources.

Mindfulness and Thrive 5 Supports

Consider exploring the benefits of practicing mindfulness by downloading a mental health app. Explore and take advantages of UBC Wellbeing’s comprehensive Thrive 5 resources.

Staff Ambassador Check-Ins (fully operational in early September)

To support your wellbeing and connection to the UBC Community, UBC Staff Ambassadors will connect with you throughout your period of self-isolation to offer information and assistance. You can expect to hear from your Staff Ambassador within the first two days of arrival and they will continue to check in periodically to see how you’re doing, and refer you to campus resources including orientation, health services, and social connections as needed.

Frequently Asked Questions

If you couldn’t find answers to your questions on this page, try these FAQs. Still no luck? Contact the Front Desk:604.822.1000 (Please note that after 6:00pm it may state that we are closed, please stay on the line until it provides you with the option to talk to a staff member.) We’re here to help. 

Do I need to wear a mask? If you leave your unit, you need to wear a mask. This includes interacting with staff at check-in and check out.

Can my parents/family stay with me? No. But we do have different room types and packages (fee-based) for parents looking to self-isolate with UBC students. Please contact the reservation office (reservations@housing.ubc.ca | 604-822-1000) for more information or visit this page.

How do I move into my UBC residence after my self-isolation ends? Congratulations! Your self-isolation is over and you’re free to move into your residence just like anyone else, assuming your contract has begun. Early arrival may be available.  This page has information for residents moving into Winter Session Residence, and this page has general moving in information. If you need help moving your stuff, we recommend you use a local taxi (Yellow Cab or Black Top) or Uber or Lyft. There are also car shares operating on campus such as modo.

How do I stop the spread of germs?

  • Wear a face mask. When you are sick, wearing a face mask (surgical or procedure mask) helps to stop the spread of germs from you to others. Wear a face mask when you are in the same room with other people and when you get medical care. If your mask gets wet or dirty, change it and wash your hands right away. You and those you live with do not need to buy and wear other types of masks, such as an N-95 respirator mask.
  • Cover your coughs & sneezes. When you feel a cough or sneeze coming on, cover your mouth and nose with a tissue. Don’t have a tissue? Cough or sneeze into your upper sleeve or elbow, not your hands.
  • Wash your hands right away after you sneeze, cough or touch used tissues or masks. Throw used tissues into a lined trash can in your room and tie up that trash bag before adding it with other household waste.Wash your hands often with soap and water for at least 20 seconds. It is best to dry your hands with a paper towel and throw it away after use. If you can’t wash your hands, use an alcohol-based hand sanitizer. Avoid touching your eyes, nose, and mouth with unwashed hands. Learn more here.

Do not share household items. Do not share dishes, cups, eating utensils, towels, bedding, or other shared belongings. After using these items, wash them with soap and water.

General cleaning. Water and detergent (e.g., liquid dishwashing soap) or common household cleaning wipes should be used. Apply firm pressure while cleaning. Surfaces should be cleaned at least once a day. Clean surfaces that are touched often (e.g., counters, table tops, doorknobs, toilets, sinks, taps, etc.) at least twice a day.